PRIVACY POLICY

Effective Date: November 14, 2025

AutoZone and its affiliates (collectively, "AutoZone," "us," "we," or "our") are committed to protecting your privacy and handling your information responsibly. This Privacy Policy (the “Policy”) applies to AutoZone, Inc. and its subsidiaries and affiliates including AutoZone Parts, Inc., AutoZone Texas, LLC, and AutoZoners, LLC, and other related entities that link to this Policy from their websites, including Duralast Parts and AutoZone Pro.

This Policy describes our privacy practices regarding the collection, use, and disclosure of information about you, your household, and the devices you use when you interact with us through:

• Our websites: www.autozone.com, www.autozonepro.com, www.duralastparts.com (collectively "Websites")
• Our mobile applications (collectively "Apps")
• Our retail stores across the United States ("Stores")
• Purchase of our Products and Services (“Products and Services”)
• Communications via phone, email, and messages
• Social media engagement
• Online advertisements and emails
• Other services we offer

This Policy does not apply to ALLDATA LLC, our international subsidiaries and affiliates, or third-party websites and services, even when those services are branded as, or provided on behalf of, AutoZone.

Notice at Collection

This Notice at Collection is provided under the California Consumer Privacy Act (CCPA) and is part of this Policy.  It describes the categories of Personal Information and Sensitive Personal Information we collect, the purposes for collecting the information, whether we “sell” or “share” your Personal Information, including Sensitive Personal Information, and details about exercising certain rights you may have under California and other U.S. state privacy laws.  

AutoZone collects your Personal Information to support our business operations. For the purpose of this Policy, “Personal Information” means any information that identifies, relates to, describes, or can be reasonably linked or associated with a particular consumer, device, or household.

The following table provides a summary of the types of Personal Information we collect and have collected within the last twelve (12) months, our purpose for collecting it, and whether we sell or share it with third parties for targeted advertising.

Personal Information Categories	Examples	Business Purposes	Sold or shared with third parties for targeted advertising?
Identifiers	Contact information, e.g., name, address, zip code, phone number, email address Information about your vehicle, e.g., engine, year, make, model Vehicle identification number (VIN) or license plate number if you voluntarily disclose it Government-issued ID for certain types of transactions, e.g., verification for pick up orders, return without a receipt, purchase of hazardous Products Account names and credentials if you create an AutoZone Rewards Account)	To provide you with a better assortment of our parts and other Products and Services To respond to your customer service request, question, or your online review of our parts, Products and Services To facilitate our business and operational purposes in relation to the services we provide to you For fraud prevention, security, and asset protection The collection is otherwise relevant to providing our Services to you For marketing our parts, Products and Services For other uses we may disclose to you	YES
Demographic Information (some of these may be classified as Sensitive Personal Information under the CCPA)Military status	Age Racial or ethnic origin Gender Income Language Military status	To learn about customer trends and interests To personalize digital content and offers To deliver targeted marketing communications and advertising To provide you with discounts (military service only)	NO
Commercial Information	Parts and Products or services you purchased or considered purchasing Purchase history Parts, Products or Services you like Reviews you submit Where you shop Vehicles you own (e.g., VIN, engine, year, make, model	To fulfill orders and processing returns For customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our parts, Products and Services, including improving store layouts and digital content To learn about customer trends and interests To personalize digital content To deliver targeted marketing communications and advertising For fraud prevention, security, and asset protection	YES
Financial / Payment Information	Your tokenized credit or debit card details Type of online third-party payment provider (e.g., PayPal) Check Magnetic Ink Character Recognition (MICR) details, e.g., bank account number, routing number, check number Type of online third-party payment provider (e.g., PayPal) Gift card number and balance	To fulfill orders and process returns To provide customer care To communicate with you regarding payment status To collect payments For fraud prevention, security, and asset protection	NO
Professional or Employment-related Information	Business name Business phone number Name of owner and/or point of contact, job title Business address Zip code Email address Online account name and password Business website	To fulfill orders and process returns To provide customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our Products and Services To learn about customer trends and interests To personalize digital content To deliver marketing communications and advertising For fraud prevention, security, and asset protection	YES
Internet, Device & Online Activity Data (through cookies, pixel tags, web beacons, JavaScript, and similar tracking technologies)	Internet protocol (IP) address Device information, e.g., device type, operating system, browser type and version Browsing and search history Information about your interaction with our Website, emails, chats, text messages, and advertisements, e.g., pages visited, time spent on pages, clicks, scrolls, and mouse movements, navigation paths (entry and exit pages), form submissions	To fulfill orders and process returns To improve the performance of our Website and To improve user experience on our Website To provide customer care To administer contests and promotions To register you for a Website or program To communicate with you To improve our parts, Products and Services To learn about customer trends and interests To personalize digital content To deliver targeted marketing communications and advertising For fraud prevention, security, and asset protection	YES
Geolocation Data	Based on IP address or mobile device location data, including precise geolocation data if you provide consent to allow us access to it	To direct you to a store location To provide customer care To improve our parts, Products and Services To personalize digital content To deliver targeted marketing and advertising To identify the devices you use to access digital content For fraud prevention, security, and asset protection	NO
Audio, Electronic or Visual Information	Information collected through in-store closed circuit television (“CCTV“) Recordings of phone calls to us Live chat interactions Content of social media posts and online reviews Email and text messaging (such as “SMS/MMS” or similar) communications	To improve our parts, Products and Services To respond to your customer service request, question, or your online review of our parts, Products and Services To provide customer care For fraud prevention, security, and asset protection For employee training	NO
Inferences Drawn from Other Personal Information	Preferences, interests, and other characteristics derived from the information we collected	To provide customer care To improve our parts, Products and Services To learn about customer trends and interests To personalize digital content	YES

Information We Collect

Identifiers

This includes information that can identify you, your household, or the device you use to access our digital content, such as your name, address, zip code, telephone number, email address, Internet Protocol (IP) address, device information, and information about your automobile (e.g., Vehicle Identification Number (VIN), engine, year, make, and model). We may also collect your payment information, such as credit card details and billing address, or bank account information, when you buy Parts, Products in our Stores and on our Websites. Note that your payment card or banking information is collected directly and securely by our payment card processors who are subject to privacy regulations governing the financial industry. AutoZone does not automatically store your payment card information in our system. However, we do have an optional feature that allows you to store your payment information, so you do not have to provide it again in the future. We may collect government-issued ID for certain types of transactions—please provide this information only if requested. When you create an online account with us, we collect your log in credentials provided or created by you. We may also collect other online identifiers, such as your email address, IP address, device identifier, cookies, social media handles, and location data when you browse our Website or use our Apps.

Demographic Information (including Sensitive Personal Information)

Sensitive Personal Information includes information such as a person’s government ID number, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, and genetic or biometric data.

Our Stores sometimes require government ID in situations such as verifying a pickup order, return without a receipt, or purchase of hazardous Products. We do not collect demographic information like your gender, racial or ethnic origin, age, or income directly from you. However, some of our business partners, such as third-party marketing and analytics vendors, may possess this information about you. They enrich our data with the demographic information they possess to analyze market trends and deliver targeted marketing to you on our behalf. You may make a request to Limit the Use of My Sensitive Personal Information through our Data Subject Request Portal: https://dsar.AutoZone.com.

Commercial Information

This includes information about your purchase history or history of items you considered purchasing, parts, products or services you like, reviews you submit, or store locations where you shop.

Professional or Employment-Related Information

AutoZone Pro serves commercial customers. For our AutoZone Pro customers, we collect professional information, including business contact information, financial account information for transactions, commercial vehicle information, and other business-related details. Additionally, we may collect contact information related to the representative of a business customer, information related to their role within the company, and details related to their "AutoZone Commercial" Account, including the login credentials.

Internet, Device & Online Activity Data

This includes information about your online activities such as browsing history, search history, website pages viewed, App usage, interactions with the emails we send you, timestamps of activities, and other details about how you interact with our Website, App, emails, chats, text messages, and advertisements. We also collect device information, IP addresses, device ID, browser or operating system details, login credentials, time zone setting, browser plug-in types and versions, mobile device type, and other interaction-related information. In some cases, this information may be used or combined in a way to identify you, the device you use, your household, your company, or your role within the company, for the purposes explained to you in this Policy, and in those cases will be treated as Personal Information under applicable laws.

We use technology that captures and reconstructs user interactions with our Websites—such as clicks, navigation paths, and page elements viewed—by storing portions of the website’s code. This helps us analyze how the site is used, identify areas for improvement, and enhance the overall user experience.

Geolocation Data

We collect your IP address for general geolocation purposes to enable certain features of our Websites. Although we may collect your precise geolocation data if you configure your device or browser to allow it, we do not use this information to track your movements. Instead, we use it to fulfill requests you may make to help you locate and provide directions to nearby AutoZone Stores. You can manage your location data collection preferences by adjusting the settings of your device.

Audio, Electronic, or Visual Data

We collect audio or video recordings and transcripts when you call us or visit our Stores (although we may not always be able to associate this information with you), or through our interactive chat functions, email, or SMS/MMS communications. We may record and transcribe our conversations with you to address your issues, improve our Parts, Products and Services, and for quality control purposes.

Inferences or Preferences

We infer your interests and preferences about our parts, Products and services based on the information (or combination of information) we have received from or collected about you. We do so to better understand customer behavior, preferences, and needs as well as overall customer experience. By analyzing data such as purchase history, demographics, and interactions with our Websites, we can identify the trends and patterns that can help us tailor our marketing strategies to meet the needs and preferences of our customers more efficiently.

Purposes for Collecting Your Personal Information

We collect, process, use and disclose your information to market, offer, provide, and improve our parts, Products and services, respond to your requests, communicate with you, and facilitate our operations, among other things. Your Personal Information helps us provide better customer care, understand customer trends, and personalize content.

To Respond to You and Provide You with Products and Services You Request

• Fulfilling orders, ensuring proper delivery, or providing services (such as delivering an electronic copy of your receipt)
• Administering your participation in a contest, sweepstakes, or other promotion or sending you prizes you might have won
• Registering you for a particular Website, loyalty program, or extended warranty service, or providing you with information regarding such programs or services
• Processing a return (to learn more about our Returns Policy,  click here )
• Responding to a parts, product or service review
• To perform a contract with you - including processing and fulfilling your purchase orders at our Websites, or at any of our Stores, and honoring your warranty
• When you have otherwise given us permission to do so - for example, when you sign up for the Duralast mailing list or for a “My Account” or an “AutoZone Commercial” account and choose to receive special offers, promotions, newsletters, surveys, and correspondence from AutoZone, AutoZone.com, AutoZone Pro, and AutoZone Rewards

To Facilitate Our Business and Operational Purposes in Relation to the Services That We Provide to You

• Undertaking tasks related to the operations of our Services including our Websites, the placement of ads and/or providing customized content to our customers
• Maintaining and improving our Services, including the Website
• Detecting cyber security incidents
• Debugging and repairing errors that impair the functionality of our Websites or other Services

For Security and Asset Protection

• In-store, parking lot, and facilities cameras track store traffic, stock, and vehicles (in jurisdictions where permitted)
• Mitigating credit losses
• Confirming the identity of our customers who lease certain types of tools or equipment
• Retrieving unreturned leased tools or equipment
• Processing and tracking returns
• Detecting and preventing fraud and malicious activities on our digital offerings and in your accounts

The Collection Is Otherwise Related to Providing Our Services to You

• To allow you to participate in interactive features of our Services, like our online “Chat Now!” function
• To provide customer support to you and other existing, former, and potential customers
• To analyze customer behavior and preferences so that we can enhance your browsing experience and provide customized content
• To monitor and analyze the usage of our Services to improve the performance of our websites and mobile apps
• To detect, prevent, and address technical issues by rebuilding a visual representation of your past digital interaction experience
• To help you find nearby AutoZone Store locations

For Targeted Advertising and Marketing

• Unless you have opted out of receiving such information, to provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about our Parts, Products, Services, and events that are similar to those in your purchase history or inquired about, or which we believe may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below in the Contact Us section, or by clinking the “unsubscribe” links in the email messages, or reply “STOP” to opt-out of the SMS/MMS messages.
• To provide customized content to you on the Websites, personalize our online Services by remembering your information, send you email messages in connection with your use of the Websites, such as advertisements for AutoZone and third parties that may be selected for you based on your geographic location, interests, preferences, and purchase history.
• Unless you have opted out of receiving such information, our third-party marketing and analytics partners may use Sensitive Personal Information they have independently collected about you, in combination with the Personal Information we have collected from you or on our Websites through cookies, to analyze market trends and customer interests, and identify appropriate audiences for specific advertisements, for more effective targeted advertising. You may limit our use of this Sensitive Personal Information by opting out of targeted marketing at the  Cookie Preference Center .

• To monitor and analyze effectiveness of marketing campaigns, Website usage metrics, track Website entries, and promotions’ status.

For Other Uses We May Disclose to You

We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law.

Whether Personal Information is Sold or Shared

Certain features provided by our Websites, Apps and other digital consumer engagement channels, such as personalized content and targeted advertising initiatives, require the support of third parties. Providing your Personal Information to these third parties may be categorized as "selling" or “sharing” your Personal Information under the CCPA, and as processing your information for “targeted advertising” under other applicable U.S. state privacy laws. These third parties include analytics and marketing providers, such as Google Analytics, Bing Ads and Epsilon, and social media partners such as Facebook/Meta, YouTube and SnapChat.

To facilitate these Services, our social media, marketing, and analytics providers deploy third-party cookies and other tracking technologies on our Websites that collect Internet, Device & Online Activity Data to identify advertising audiences and deliver targeted advertisements to those audiences. You may opt out of these third-party cookies and tracking technologies designed to deliver targeted advertising by adjusting the cookie settings at the  Cookie Preference Center  or by submitting a request through our Portal at:  https://dsar.AutoZone.com . To learn more about your rights, please go to the  Your California and Other State Law Privacy Rights  section of this Policy.

Please note that a “sale” of Personal Information does not include instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction.

Retention of Personal Information

Your Personal Information will be retained in accordance with our Record Retention Policy. Generally, we will only keep your Personal Information for as long as reasonably necessary to achieve the purposes for which it was collected. Our Retention Policy for Personal Information is based on several factors including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which your Personal Information is collected and processed, and whether we can achieve those purposes through other means.

We may be required to keep your Personal Information longer due to legal, regulatory, tax, accounting, or reporting requirements. We may also retain your Personal Information longer if there is a complaint or if we can reasonably anticipate a legal dispute arising from our relationship with you. If a specific regulation applies to the retention of your Personal Information, that regulation takes precedence over our Retention Policy.

How We Collect Your Information

AutoZone collects different types of information about you from a variety of sources and in multiple ways, including information you provide to us, information we automatically collect through technology, information we obtain from other sources, including third parties, and information we derive or infer about you.

Information You Provide to Us

You may choose to give us information about you when you interact with us, either in our Stores or online. Examples include:

Identifiers and Contact Information:  You may provide your contact information when you purchase or return a part or product or use a coupon or a reward.  We may require you to provide your name, email address, or other contact information when you contact us with a question or comment or request service assistance, whether by phone, email, interactive chat, Website form, survey, or other means.  If you establish an "AutoZone Rewards" account with us, we may require you to provide your name, email address, and a telephone number, and to create a password for your account. We will require you to provide your email address if you choose to sign up for our Duralast mailing list.

Financial Information:  We will collect your payment information when you place an order through our Website, or buy a Product at our Stores.

Contact Information for Inquiries:  Establish an "AutoZone Rewards" account with us, we may require you to provide your name, email address, and a telephone number, and to create a password for your account. We will require you to provide your email address if you choose to sign up for our Duralast mailing list.

Professional or Employment-Related Information:  AutoZone Pro will chiefly collect business information to fulfill orders between AutoZone Pro and its commercial customers.  This includes your name, business address, company title, business contact information, corporate payment information, the items you have requested to purchase, and any other information related to your order with those fulfillment providers necessary to complete your order (such as our payment card processor, and our shipment, transportation, and/or delivery providers).

Commercial Information:  We will require your name, telephone number, zip code, and other contact information, and the year, make, model and engine of your vehicle when registering a warranty item.

User-Generated Content:  You may provide us information by uploading or sharing a photo, submitting a request, or posting digital content through our Websites or via social media interactions on third-party websites including Facebook, Instagram, Snapchat, X, YouTube, TikTok, and LinkedIn.

Information We Obtain from Others

We may also obtain information about you from business partners who help us provide our Services to you. For example:

Commercial Information:  We may obtain information about your order, parts or product return from our order fulfillment and delivery partners.  We may also receive warranty or parts and product recall information from a part manufacturer or distributor about a part or product you purchased from us, and we may combine such recall information with your account or information in our national warranty database or other systems to provide related Services to you.

Demographic Information including Sensitive Personal Information:

 We may enrich the Personal Information we have collected from you with Personal Information, including Sensitive Personal Information, about you that is provided to us by our advertising, analytics, and marketing partners, to inform you about our Products and Services that we think you might be interested in.

Internet, Device & Online Activity Data from Third-Party Websites:  We may receive information about you from third-party websites which deploy our cookies or from business partners such as web hosting providers, advertising networks, and analytics providers.  We may also access your information from Services that third parties offer, such as social media networks. The information we receive or obtain from these networks generally depends on your account or privacy settings and the networks’ privacy policies, and may include social sentiments, opinions, feedback, and interests. We do not control these third-party websites and encourage you to read the privacy policy of every website you visit.

Information We Collect by Automated Means

We collect Internet, Device & Online Activity Data using cookies and similar tracking technologies to enhance your browsing experience, improve our Services, provide personalized content, for analytics, to detect and fix problems, for general marketing, and for targeted advertising purposes. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information, such as your preferences, login credentials, and interaction with our Websites. Additionally, we use tracking pixels, web beacons, and other technologies to gather data on how you interact with our Websites, Apps, and emails, including pages visited, time spent on each page, links clicked, and other actions taken. This information helps us analyze trends, administer the Website, and track users' movements around the sites.  It also enables our marketing efforts, including targeted advertising.

The types of cookies we use include strictly necessary cookies, performance cookies, and marketing cookies.  To find out more about the cookies we use, visit our  Cookie Preference Center .

Strictly Necessary Cookies:  These cookies are required for the Website and App to function, and cannot be disabled.  They respond to actions you take on the Website, such as setting privacy settings, logging into your account, adding Products to your cart, or checking out.

Marketing Cookies:  We allow certain third-party providers such as advertisers, social media networks and analytics providers, to use cookies or other similar technologies on our Websites including Facebook, Snapchat, YouTube, Google Analytics and Bing Ads. They may collect your information, track your behavior on our Websites or Apps, and gather information about your use of our Websites, emails, and other online Services over time and across different services to deliver targeted ads on our behalf. These companies may simultaneously provide similar services to other businesses. We are not responsible for the functioning of cookies and other technologies used and placed by third-parties on your device. Residents of certain states may opt-out of marketing cookies through the  Cookie Preference Center . See California and Other State Privacy Rights and Other Ways to Manage Your Personal Information sections below for more information.

Pixel Trackers, Web Beacons, and Transparent GIFs:  Pixel trackers and web beacons are tiny graphic images placed on our Website, and in our emails that allow us to determine whether you have performed a specific action. When you open an email from us or access our Website, the pixel trackers and web beacons generate a notice of that action. These tools allow us to measure responses to our communications, identify usability issues, and improve our Website.

Other Technologies:  We collect various types of information using other technologies to improve the quality of our Website and the Parts, Products and Services we provide. For example, we may collect usage data and other information about the device you use to access our Website, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located.

Additional Mobile Application Information

Certain information is collected when you use our Apps, in addition to what may be collected when you use our other digital channels such as our website. For instance:

Device Information and Settings:  We may collect your device ID and may ask you to provide your precise location information when you use our Websites to provide store locations in proximity and certain App features and Services. You may choose to disable location tracking. However, certain functions of the Apps might not work properly if you do not share your location.

Camera, Photos, and Media Files:  As part of your experience, you can upload photos and images from your device to the Apps. To do so, the Apps may need to access or modify your camera, photo gallery, or other parts of your device containing media files.

Disclosure of Your Information

Why We Disclose Your Information

We may disclose your Personal Information for our business purposes and as legally required or permitted by law. Below are some examples of the categories of parties to whom we disclose your Personal Information.

Service Providers Who Provide Products or Services to You on Our Behalf

• Product manufacturers or distributers for order fulfillment
• Security and payment service providers
• Shipping and mailing vendors
• Customer experience enhancements
• Digital analytics service providers
• Providers supporting our AutoZone Rewards and other customer loyalty programs
• Vendors supporting AutoZone Gift Cards or AutoZone Merchandise Credits
• Third parties that help us communicate with you
• Vendors and manufacturers for warranty and recall management or to respond to your reviews and questions

Marketing and Advertising Partners

• To manage and deliver our advertisements to you, including targeted advertising on the Website, in emails, and through other channels that we may communicate with you
• To measure the effectiveness of our advertising campaigns
• To identify the ads you have already seen, so you don't have to see the same ads too many times
• To better understand your preferences and interests

For Security and Fraud Prevention

• To investigate, protect against, and help prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving or affecting AutoZone, our Parts, Products and Services, and/or our customers
• Disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations

If We Think We Are Legally Required

• To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation

Categories of Personal Information Recipients

We disclose your Personal Information with the following categories of recipients.

Service / Fulfillment Providers

We employ third-party fulfillment, shipment, transportation, and/or delivery providers, companies, individuals, and agents under contract with AutoZone to facilitate and help us provide our Products and Services to you (“Service Providers”). These Service Providers perform tasks or functions on our behalf, provide fulfillment and other services, or assist us in analyzing how our Products and Services are used or delivered.  They are granted access to your information only to perform the tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For instance, we will share your name and address with product suppliers and delivery companies as necessary to fulfill your orders with AutoZone. For AutoZone Pro customers, this includes the name of your business, and business address.  We provide the personal or corporate payment information that you provide to us either in store or online to our payment card processors to fulfill your order. We share your account information with those providers that help us manage our AutoZone Rewards and other customer loyalty programs. We also disclose your Personal Information to our database and cloud storage providers that help us maintain our Websites and other systems.

Other AutoZone Entities

We may disclose your Personal Information to ALLDATA, a wholly owned subsidiary, and other subsidiaries.

Marketing Partners

As described in the Notice at Collection section of this Policy, we may disclose your Personal Information to our third-party social media, marketing, and analytics partners to help us provide personalized information to you about our Parts, Products and Services, including promotions or coupons we think you may be interested in.  You may have the right to opt-out of these disclosures.  For more information regarding your opt-out rights and choices, please refer to the  Your California and Other State Law Privacy Rights  and  Other Ways to Manage Your Personal Information  sections of this Policy.

Your Cookies and Tracking Data Choices

When it comes to cookies and tracking data on your devices, you have control over their usage. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or to otherwise control what cookies your browser or mobile device accepts. Additionally, you can modify your settings and delete cookies that are stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to learn how to control the placement of and/or remove cookies or other technologies. However, please note that limiting or disabling cookies and other technologies may impact or adversely affect your ability to perform certain transactions, use certain functions, and access certain content on our Websites.

AutoZone also transmits certain device and Website interaction information about Website users to third parties for analyzing cross-device engagement and delivering targeted advertisements, including information from third-party service providers’ websites. To achieve this, AutoZone uses web beacons in conjunction with cookie data.

AutoZone may also use third parties to provide advertising services and/or to collect certain information when you visit and interact with our Websites. These third parties may collect and use device and Website interaction information during your visit to our Websites and/or third-party websites to provide advertisements about our Parts, Products and Services that are likely to be of interest to you. These third parties may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity. One such third party is Google Analytics. Go to  How Google uses information from sites or apps that use our services – Privacy & Terms – Google  to learn more.  Besides adjusting your browser or device's cookie settings, we also recognize the “Global Privacy Control” (GPC) to allow you to opt out of the sale or sharing of your personal information. GPC is a setting in your browser or a browser extension that sends a signal to websites about your privacy preferences. Ensure your browser or extension is updated to support GPC for a seamless experience. Your opt-out choice will only apply to your current browser, and will not apply to your customer account generally or to any offline activity, for example, your activity in our retail stores.  A separate opt-out request must be submitted for each browser and device.  Additionally, if you are using a different profile under the same browser, a separate opt-out request must be submitted for each profile. You may still receive generalized ads after opting out.    

If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may opt-out of the use of third-party cookies and tracking technologies used for targeted advertising by visiting our  Cookie Preferences Center .

State Specific Policies

Your California and Other State Law Privacy Rights

California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia residents are afforded certain rights related to their Personal Information under these state laws. Where applicable under relevant law, you may have the following rights:

Right to Know:  To know what Personal Information we have collected about you, specifically:

• The categories or specific pieces of your Personal Information AutoZone has collected;
• The categories of sources from which Personal Information is collected;
• The business or commercial purpose for collecting, selling or sharing Personal Information;
• The categories of Personal Information shared or sold;
• The categories of third-parties with whom Personal Information is shared, sold, or disclosed for a business purpose.

Right to Opt-Out of Targeted Advertising / Sale or Sharing of Personal Information:  To opt-out of the sale or sharing of Personal Information and targeted advertising. To opt-out of the sharing of Personal Information through cookies and tracking technologies, go to the  Cookie Preference Center .

Right to Request Deletion:  To obtain the deletion of your Personal Information under certain circumstances. In complying with your request to delete your Personal Information. Certain exceptions might apply to prevent the deletion if retaining your Personal Information is required or permitted by law.

Right to Correct Inaccurate Information:  To request correction of inaccurate Personal Information, taking into account the nature of the Personal Information and the purposes for which the Personal Information is processed.

Right to Data Portability:  Where technically feasible, to have your Personal Information directly transferred by us to a recipient of your choice.

Right to Limit Use of Sensitive Personal Information:  To request that AutoZone limit the use of your Sensitive Personal Information to fulfill a specified purpose (i.e., to provide ordered goods or services).

Right to Non-Discrimination:  As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights.

Right to Revoke Consent:  To revoke previously-given consent to process your Personal Information, in some circumstances. To change your cookies settings, please visit our  Cookie Preference Center .

Right to Know Specific Third Parties:  At AutoZone’s option, a list of specific third parties to which we have disclosed your Personal Information or any Personal Information.

Right to Appeal:  If AutoZone denies your request to exercise the above rights, you may have the right to submit an appeal of the decision within a reasonable time of AutoZone responding to your request. To appeal a request denial, please contact us at  Privacy@AutoZone.com .

Exercising Your State Law Privacy Rights

To exercise the privacy rights above, please contact AutoZone:

By Website:   https://dsar.autozone.com

By Telephone:  (866) 246-5230

With respect to requests to know, delete, correct, or transfer your Personal Information, AutoZone will only respond to a “verifiable request” - that is, we must be able to confirm that the request is genuinely from you or someone you have authorized as an agent to act on your behalf. Opting out of sales or sharing of your Personal Information or limiting the use of your Sensitive Personal Information are not subject to the same verification procedures as requests to access, know, delete, correct, or transfer information.

You may submit a verifiable request via our Website or toll-free number listed above. To verify your identity, we may ask for details such as your name, address, account information, or other relevant information. While we do not intentionally ask for more information than necessary to appropriately verify a request, the type of request you make may require different levels of verification. This helps us ensure that the request is legitimate and protects your information from impersonation or misuse. If we cannot verify your identity, we may not be able to fulfill your request. In some cases, we may ask for additional information to complete the verification process. Providing incomplete or inaccurate information may limit our ability to locate all your Personal Information, which could affect how fully we can respond to your request.

If you appoint an authorized agent to act on your behalf, we will require written permission from you and may contact you directly to confirm your identity and your authorization for the agent to act on your behalf.  

Appeal Process

If AutoZone denies a data subject request, residents of certain states may, within a reasonable time of receiving AutoZone's response to a request, submit an appeal of the decision. To appeal a request denial, please contact us at  Privacy@AutoZone.com .

California Residents – Third Party Direct Marketing Disclosures

If you are a California resident, under some circumstances you have the right to request information from us about whether we disclose certain categories of Personal Information to third parties for their direct marketing purposes. Under California law, you have the right to send us a request by filling out an online request form at  https://dsar.AutoZone.Com , or emailing us at  Privacy@AutoZone.com  to receive the following information:

• The categories of certain personal information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
• The names and addresses of the third parties that received the personal information; and
• If the nature of the third party's business cannot be determined from their name, examples of the Products or Services marketed.

If you make the request by email, please include “California Privacy Rights Request” in the subject line of your email and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year.  Please also note that responsive information may be provided in a standardized format that is not specific to you.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (“CalOPPA”)

We do not support Do Not Track (“DNT”). DNT is a preference you can set to inform websites that you do not want to be tracked. You can do so by changing the settings in the Preferences or Settings page of your web browser. You may also adjust your tracking preferences through GPC (Global Privacy Control), which is a browser setting or extension to the browser that communicates your privacy preferences to websites. You may also be able to opt-out of tracking technologies on our Websites by visiting our  Cookie Preference Center .

 Third parties' use of data relating to you and responsiveness to Do Not Track signals is governed by their respective privacy policies. We encourage you to read their privacy policies carefully and understand how your data is being used, so you can make informed decisions about your online privacy.

Other Ways to Manage Your Personal Information

While AutoZone encourages you to take advantage of the personalized Services on the Website, you can use most of AutoZone's online Services without registering your information with AutoZone. If you sign up for the Duralast mailing list, you can unsubscribe at any time by clicking the “unsubscribe” link in the Duralast emails sent to your email address. You can change your information at any time by editing your profile in your account. You may opt out of receiving promotional or marketing communications from AutoZone by visiting AutoZoneRewards.com, calling (800)741-9179, or mailing a letter to the address shown below:

AutoZone Rewards
123 S. Front Street
Memphis, TN 38103
Customer.Service@AutoZone.com
(800) 741-9179

You may be able to set your browser or modify your device settings to control what cookies your browser or mobile device accepts. Additionally, you can modify your settings and delete cookies that are stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to learn how to control the placement of and/or remove cookies or other technologies. However, please note that limiting or disabling cookies and other technologies may impact or adversely affect your ability to perform certain transactions, use certain functions, and access certain content on our Websites. Besides adjusting your browser or device's cookie settings, we also recognize the “Global Privacy Control” (GPC) to allow you to opt out of the sale or sharing of your personal information. GPC is a setting in your browser or a browser extension that sends a signal to websites about your privacy preferences. Ensure your browser or extension is updated to support GPC for a seamless experience.  

You can learn more about managing opt-outs by visiting the  Network Advertising Initiative .

Notice of Financial Incentive

Our AutoZone Rewards Program (“Program”) provides you (“Rewards Member”) with rewards for your eligible in-Store and online purchases. AutoZone Rewards is a free program that helps you get more for buying what you need. After every 5 purchases of $20 or more, Rewards Members earn a $20 merchandise credit (“20 Rewards Dollars”), as well as access to exclusive offers, coupons, and discounts. AutoZone may also, at our sole discretion, provide additional bonus credits in connection with certain transactions and/or promotions. You can view the full Terms and Conditions of the Program by clicking here.

We may also provide coupons or discounts for our Parts, Products and Services in exchange for your enrollment in email updates, newsletter delivery, contests, or similar Services to keep you updated (collectively, “Coupons”).

The Program is available to Rewards Members for each in-Store transaction, online transaction, and buy online pick up in Store (“BOPUS”) transaction of $20 or more. The Program is subject to termination at any time at our sole discretion.

Categories of Personal Information Collected through the Program

• Identifiers such as name, email, telephone number, zip code
• Customer Accounts/Commercial Information such as shopping history, credits/Rewards earned and redeemed, preferred AutoZone store
• Internet/Network Activity such as IP address, activity logs, browsing history
• Geolocation Data
• Inferences drawn from one or more of the above, including a consumer's shopping history, that reflects a consumer's shopping preferences

Coupons state the specific terms of the financial incentive or price discount, including the Personal Information requested to participate. For example, we may provide a 10% discount for first-time subscribers to our emails, and we may provide this discount to those individuals who enter their email address.

For the AutoZone Rewards Program , you may opt-in by registering for an account in-Store, online, or on the mobile App. For Coupons, you may opt-in to the terms by entering the Personal Information requested.

Rewards Members may opt out of the Program at any time. You may cancel participation in the Program and/or request not to be communicated with by contacting us at:

AutoZone Rewards
123 S. Front Street
Memphis, TN 38103
Customer.Service@AutoZone.com
(800) 741-9179

For Coupons , if you ever wish to withdraw from the financial incentive or price or service difference, you may submit a request by visiting:  https://dsar.AutoZone.com . If you opt out, we will not reduce the value of any Coupons or other financial incentives you previously received from us.

Each financial incentive or price or service difference related to the collection of consumer Personal Information is based upon our reasonable determination of the estimated value to AutoZone of this data, which takes into consideration, without limitation, estimates regarding the anticipated revenue and incremental sales generated from the data, the anticipated expenses incurred in the collection, storage, and use of the data in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the California Consumer Privacy Act.

Notice to International Residents

Please note that our Parts, Products and Services governed by this Policy are intended and made available to individuals in the United States of America only. Though our Websites are accessible from anywhere in the world by anyone, we do not sell or make available any Parts, Products or Services to individuals outside of the United States of America, including the European Union.

If you are located outside the United States of America and choose to provide information to us, please note that we transfer and store the data, including Personal Information, in the United States of America. The data protection laws in the United States of America are different from other countries.  If you are located in the European Union, be aware that U.S. data protection laws are deemed by the European Commission to provide inadequate protection of Personal Information as required by the General Data Protection Regulation (GDPR). The same may apply to some other countries such as the United Kingdom. Your submission of such Personal Information represents your agreement to that transfer.

Data Security

The security of your data is important to us, but remember, no method of transmission over the Internet or method of electronic storage is 100% secure. Though we have implemented appropriate safeguards to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using our Website and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the internet, and that the security, integrity, and privacy of the Personal Information exchanged between you and AutoZone, our subsidiaries or between you and other third-party service providers, cannot be guaranteed. We cannot guarantee the security of any information you transmit to us or that we store, and you do so at your own risk.

We use third-party payment processors to process any transactions you make with AutoZone via our Website. The processing of those transactions is governed by the payment processors' privacy statement and security practices. AutoZone is not responsible for the third-party payment processors' data security practices.

Links to Other Sites

Our Websites, emails, and SMS/MMS messages may include links to other third-party websites or Services that are not operated by us. Please note that this Policy does not apply to those third-party websites. This Policy does not govern the practices of third parties third-party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, AutoZone. AutoZone is not responsible for and does not control the security or privacy of those sites. AutoZone encourages you to review the privacy notices governing those sites.

Children's Privacy

All of our Services, including our Website emails, and SMS/MMS messages are intended for adult audiences and are not meant to address anyone under the age of 16 (“Children”). As such, children under 16 may not use our Website or subscribe to our emailing list. If you are under 16, do not attempt to register for or use any of our Services, and do not provide us with any Personal Information about yourself.

We do not knowingly collect Personal Information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has violated this Policy and provided us with Personal Information, please contact us at  Privacy@AutoZone.com . If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy

From time to time, AutoZone may modify this Privacy Policy. AutoZone will notify you of any material changes to this Policy by posting the updated Policy. AutoZone encourages you to periodically check back to this page for any updates.

Difficulty Accessing Our Privacy Policy?

Individuals with disabilities unable to access our privacy statement online may contact us at the below-listed contact information to ask how they can obtain a copy of our Privacy Policy in another, more easily readable format.

AutoZone Contact Information

AutoZone Privacy Team
123 S. Front Street
Memphis, TN 38103
Privacy@AutoZone.com
Consumer Rights Request:  https://dsar.AutoZone.com
General Privacy Information: (866) 246-5230

AutoZone Rewards
123 S. Front Street
Memphis, TN 38103
Customer.Service@AutoZone.com
(800) 741-9179